SYLLABUS & PRICELIST FOR POSTMASTER GRADE-I

BOOK CENTRE
32, Payappa Garden Street, Queens Road Cross, Shivaji Nagar, Bangalore 560 051
Phone No.080-22862152 & 41464152    email: 2bookcentre@gmail.com

SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE POST OF POSTMASTER GRADE- I IN POST OFFICES.

1.      The examination for Postmaster Grade– I will consist of two papers of 100 questions & 90 minutes duration each. The questions will be on the pattern of objective type multiple choice questions.(MCQ)
2.      Syllabus for these two papers is given below.


PAPER – I
1.      CUSTOMER SERVICE & GRIEVANCES:-
a.       Post Office Guide Part – I                                                              
b.      Compendium of Processing & Disposal of Public Complaints             
c.       Knowledge about DOPG, DOARPG & RTI Cases                                                           
d.      Consumer forum/Post forum/Citizen Charter                                                   
e.       C.C.S (C.C.A) Rules                                                                    
f.        C.C.S Conduct Rules                                                                    
g.       General Financial Rules                                                                  

2.      POSTAL OPERATIONS
a.       Postal Manual Volume V                                                               
b.      Postal Manual Volume VI Part I, II & III                                       
c.       Postal Financial Handbook Volume – II                                                     
d.      Post Office Savings Bank Manual Volume I & II    
e.       Project Arrow- Blue Book                 

PAPER –II
a.       Knowledge of products & services of Department of Posts.
b.      Marketing-- Principles of Marketing assessment of related products & services.
c.       PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes, Mutual fund & other financial products & services in the market.
d.      General Awareness & Current affairs, including general mental ability test covering reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical equations & statistical tools like mean, median, mode, graphical representation of data, comprehension & basic language skills.
e.       General principles of technology.
f.        Basic technology requirement- Computer, server, laptop.
g.       Connectivity of Computers.

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BOOK CENTRE
32, Payappa Garden Street, Queens Road Cross, Shivaji Nagar, Bangalore 560 051
Phone No.080-22862152 & 41464152   email: 2bookcentre@gmail.com

PRICELIST OF BOOKS FOR POSTMASTER GRADE- I
PAPER – I
PRICE
CUSTOMER SERVICE & GRIEVANCES:-
1
Post Office Guide Part – I  (Downloaded from Indiapost)
160.00
2
G-31 Swamy’s Post Office Guide Part- I
260.00
3
Right to Information Act, 2005 (Bare Act)
50.00
4
C-69 Swamy’s Right to Information Act
200.00
5
C-8 Swamy’s C.C.S (C.C.A) Rules
380.00
6
C-9 Swamy’s C.C.S Conduct Rules
215.00
7
C-13 Swamy’s General Financial Rules
310.00
POSTAL OPERATIONS
1
P-5  Postal Manual Volume V
250.00
2
Postal Manual Volume VI Part I, II & III
N/A
3
C-29 P&T Financial Handbook Volume II
180.00
4
Post Office Savings Bank Manual Vol I & II By Kawaljit Singh 2014
600.00
5
Master Guide to Paper I & II  by V.K.Balan(MCQ) with Model Question Bank
1200.00
PAPER –II
1
PLI/RPLI, Post Office Insurance Fund Rules (D/L)
100.00
2
General Awareness, General Knowledge & Current Affairs
120.00

INFORMATION TO THE CANDIDATES:
·       All books listed above are in English and DESCRIPTIVE  ONLY.
·       Books once sold will not be taken back or exchanged. Postage & Packing charges extra.
·       Information about new books will be intimated through email. Hence, register your email ID with us.
·       Prices are subject to revision. Price ruling on the date of supply will be charged. No Discount is allowed.

PROCEDURE FOR ORDERING BOOKS:
·         Kindly prepare a list of books required by you and send the same to us by email.
·         We shall intimate the actual cost of the books including the Postage charges.
·         Payment can be made by EMO or Bank Transfer.
·         EMO should be in favour of “BOOK CENTRE”
·         On receipt of the payment, we shall dispatch the books by Registered Post.
·         Your Name, Address with PINCODE and Phone number must be written clearly.
·        We ensure quick response to your requests.                       
·        Our responsibility ceases once we handover the book packet to the Post Office.

·        Some delay in transit is unavoidable. We are not liable for any such delay.

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